Support
We're here to help. Reach out anytime.
Email Support
For any questions, bug reports, or feature requests, email us at:
[email protected]We typically respond within 24 hours.
Frequently Asked Questions
How do I import my SSH keys?
Tapssh reads standard OpenSSH format keys. You can import via Files, AirDrop, or paste directly into the key field when adding a server.
Does Tapssh support key agents?
Yes — built-in ssh-agent compatible key management with automatic forwarding.
How do I cancel my Pro subscription?
You can manage or cancel your subscription anytime through your Apple ID settings: Settings → Your Name → Subscriptions → Tapssh.
Is my data secure?
Yes. Private keys are generated and stored in Apple's Secure Enclave hardware security chip. They cannot be extracted. Cloud sync only transmits encrypted server metadata — your keys never leave your device.
Can I get a refund?
All payments are processed by Apple. For refund requests, please visit reportaproblem.apple.com or contact Apple Support directly.
Report a Security Issue
If you discover a security vulnerability, please email us immediately. We take security seriously and will respond within 48 hours.
[email protected]